Refund Policy
FeatureVote is operated by Universal Global Services Ltd (UK). Billing contact: [email protected]
1. EU 14-day right of withdrawal
If you are a consumer in the EU/EEA, you may withdraw from a paid subscription within 14 days of the initial purchase without giving a reason. Contact [email protected] within that period and we will refund the amount paid for that purchase.
2. Free plan
The Starter plan is free of charge, so no refund applies.
3. How to request a refund
Email [email protected] from the address associated with your account, with the workspace name and the payment date. We confirm receipt and process eligible refunds within 10 business days.
4. How refunds are processed
Refunds are issued to the original payment method. Timing depends on your bank or card issuer (typically 5-10 business days after we process the refund). Payment processing fees are refunded together with the amount paid where required by law.
5. Service issues
If the service did not work as described, contact us first — we may offer a fix, a credit or a refund. Refunds of amounts beyond the statutory minimum are handled case by case and are not an entitlement.
6. Renewals and cancellation
Paid plans renew monthly until cancelled. You can cancel at any time; cancellation stops future renewals. The current billing period is not refunded after the 14-day withdrawal window, except where required by law.
7. Contact
Billing: [email protected] · Support: [email protected] · Privacy: [email protected]